After the Wal-mart employee returned with the pliers, I waited another 30 minutes for them to complete the task. They listened to the engine twice to make sure it ran okay. The manager of the Tire Lube & Express apologized for the 100th time and asked if there was anything I’d like the store to do for me. I replied that I would contact the store for a refund the following day and see what else the general store manager offered.
I also plan to send an email to corporate office as well as take my vehicle to the dealer for inspection. That whole episode was just too weird for me.
But I am very thankful for the kindness of strangers! It obviously could have turned out a lot worse had others not gotten involved.
Silver Lining: There are still some good people left in the world!
Lesson: Never allow Wal-mart to do an oil change!